Managing Conflict

The ten steps are a deepening tool. You imagine a handcrafted staircase with a firm handrail on your left, and as the voice counts from ten to one you feel more relaxed with each step. At the bottom you let go of the rail and of your worries, and arrive in your own calm place, ready for the suggestions.

The voice says your subconscious often protects you by holding onto old, out-of-date patterns. You are invited to thank it for that work, then gently open to new suggestions. It frames change as something you allow, not something you force.

It begins by clarifying the source: what actually happened, and what needs are unmet on each side. You gather facts by asking questions, keep what you hear confidential, and talk in private or on a walk. You set ground rules so nobody is interrupted, then bring the parties back to brainstorm a solution both can live with.

No. The session says you do not need to produce a solution immediately. You take time to dig deeper, perhaps speak to colleagues who are not directly involved, and aim to resolve the issue so it does not resurface.

The session suggests a neutral location, such as going out for some fresh air together. The idea is that the air helps you clear your head and gives people space to air their views and have their say, without being overheard.

You hear that you remain calm, in control and confident, and that you are professional and fair. It also mentions reading people more easily, noticing low-level tensions early, and setting clear expectations around team behaviour. The suggestions are said to grow stronger day by day.